he said: "our research shows that people, on average, believe that only 34 per cent of protection claims are paid out by insurance companies....

the family of an elderly woman found dead on the floor of a hospital ward have said staff at altnagelvin denied her her dignity and prevented them from saying a final goodbye....

�we have waited a long time and we cannot possibly wait any longer,� karmenu vella, european commissioner for environment, told the guardian..