of the life claims declined, 0.85 per cent were due to mis-representation and 0.16 per cent due to the definition of terminal illness not being met. .
alan knowles, managing director of cura financial services, said: “scottish widows are delivering on their word to customers by paying the majority of the claims they see. .
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"their serious adverse incident process has been wholly inadequate and what we have heard this week is a damning indictment of the western trust..
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